Terms of Service

1. Acceptance of Terms

Welcome to Cavro ("Cavro," "we," "us," or "our").

Cavro is operated by CAVRO, LLC, a company registered under the laws of Delaware, United States, with its registered address at 131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County, United States.

These Terms of Service ("Terms") govern your access to and use of our AI service, which includes AI-powered image and video generation, reference-guided generation, model selection, and an in-conversation workspace to generate, compare, download, and iterate on results (the "Service"), accessible at https://cavro.ai.

By creating an account, purchasing credits, or otherwise using the Service, you: (a) are at least 18 years old; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) have the authority to enter into this agreement on your own behalf or on behalf of your organization.

Important: If you do not agree to these Terms, please stop using the Service. Continued use after an update means you accept the revised Terms.

2. Description of the Service

2.1 What We Provide

Cavro provides an AI-powered platform that lets users describe a visual, attach reference images, select a model, and generate images and video. The Service is a digital software-as-a-service (SaaS) product delivered over the internet.

2.2 Nature of the Service

The Service is a digital, intangible product. Access is granted immediately upon confirmation of payment. Because of the immediate-delivery nature of digital services, refunds are subject to specific limitations, as described in Section 7.

2.3 AI Model Dependencies

The Service uses third-party AI model providers. The performance and availability of the Service may be affected by the operating status of these providers. We will promptly notify users of any material outage. The set of available models may change over time.

3. Account Registration

3.1 Account Creation

Using the Service requires creating an account with accurate and complete information. Cavro currently supports sign-in through Google. You are responsible for keeping your login credentials confidential and for all activity under your account.

3.2 Account Security

• If you detect unauthorized use, contact support@cavro.ai immediately.
• Do not share your login credentials with any third party.
• Please keep your billing email address valid at all times.

3.3 Business Accounts

If you register on behalf of a company or organization, you represent that you are authorized to enter into this agreement on behalf of that entity.

4. Credits and Top-Up Plans

The Service operates on a credit basis. Users may purchase credit packs at any time. Credits are used to access Service features. Current credit packs and pricing are available at Pricing.

We reserve the right to change plan features or introduce new packs at any time. Price changes are governed by Section 5.3.

4.1 Subscription Plans

Alongside one-time top-ups, we offer subscription plans at three tiers (Starter, Pro and Studio) with monthly or yearly billing. A monthly plan is charged each month and grants that period's credits when the payment succeeds. A yearly plan is charged once for the whole year and releases the year's credits in monthly instalments. Gifted credits and credits bought as a one-time top-up are used before subscription credits.

5. Billing and Payment

5.1 One-Time Top-Up Authorization

Each top-up is a one-time transaction. Completing a purchase authorizes Cavro to charge the amount shown at checkout to your payment method.

5.2 Subscriptions and Auto-Renewal

Subscriptions renew automatically using the payment method you provided until you cancel: a monthly plan is charged every month and a yearly plan once a year. The price and billing period are shown at checkout and before each renewal, and by starting a subscription you authorize these recurring charges. If a renewal payment fails, we may retry it and may cancel the subscription after a grace period, in which case remaining subscription credits are cleared.

5.3 Taxes

Unless otherwise stated, listed prices exclude applicable taxes. Where required by law, applicable taxes will be collected at checkout.

5.4 Cancelling a Subscription

You can cancel a subscription at any time from the subscription management page or the account menu. Cancellation stops future renewals; you keep access and the credits already granted until the end of the period you have paid for, and you may resume before that period ends. Cancelling does not refund the period already paid, except where required by law (see Section 7).

6. Credit Validity and Account Termination

6.1 Credit Validity

Credits bought as a one-time top-up do not expire and remain available until used or until your account is terminated in accordance with these Terms. Subscription credits are valid only for the period in which they are granted: at the end of each period any unused subscription credits are cleared and do not carry over to the next period.

6.2 Account Termination

If your account is terminated (whether by you or by us), unused credits will remain available for 90 days after termination. After that period, unused credits will lapse and will not be refunded, unless applicable law requires otherwise.

6.3 Subscription Periods

Monthly plans grant a fresh batch of credits each month. Yearly plans grant the year's credits in monthly instalments, each valid for one month and cleared at the end of that month. Cancelling or a failed renewal stops future grants; subscription credits already granted remain usable until the end of the period you have paid for.

7. Refund Policy

Consumed credits are generally non-refundable. Exceptions include:

• Unused credits within 7 days: if credits remain unused within 7 days of purchase, you may request a full refund.
• Duplicate charges: if a billing error causes a duplicate charge, we will fully refund it.
• Statutory rights (EU / UK / Australia): a first-time purchaser's 14-day right of withdrawal is preserved and no longer applies after first use.

To request a refund, email support@cavro.ai with your account email and transaction ID.

Subscriptions: once a billing period has started, its fee is non-refundable. Cancelling stops future renewals but does not refund the current period. If a renewal was charged in error after you cancelled, contact us and we will refund it.

Expired subscription credits: subscription credits that are cleared at the end of a period because they went unused are not refundable; they are the value of the period you chose.

8. Billing Disputes

If you believe a charge is incorrect, please email support@cavro.ai before filing a transaction dispute with your bank. We commit to responding within 2 business days and to resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Ownership of Output

Subject to these Terms, AI content generated from your input ("Output") belongs to you. You may use the Output for any lawful purpose permitted by Section 10.

9.2 License to Input

By submitting content to the Service ("Input"), you grant Cavro a limited, non-exclusive license to use it solely to provide the Service to you. We will not use your Input to train AI models without your explicit consent.

9.3 Third-Party AI Model Dependencies

The Service uses third-party AI model providers. Output may be influenced by these providers' models. We do not guarantee any specific output quality and are not responsible for content generated by third-party models.

9.4 Accuracy of AI Output

AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying Output before relying on it.

10. Acceptable Use Policy

10.1 Permitted Use

You may use the Service only for lawful purposes consistent with these Terms.

10.2 Prohibited Uses

You agree not to use the Service to:

• generate illegal, defamatory, harassing, or fraudulent content;
• generate, distribute, or assist in creating deepfakes, including AI-synthesized audio, video, or images that impersonate a real person or are intended to mislead viewers about their origin or authenticity;
• generate content that sexualizes minors or violates child protection laws;
• create malware, phishing content, or cyberattack tools;
• infringe any third party's intellectual property or privacy rights;
• bypass or interfere with the Service's security features;
• resell or sublicense access without prior written approval; or
• violate any applicable law, regulation, or card-network rule.

10.3 AI Merchant-Specific Prohibitions

In addition to the general prohibitions above, given the AI nature of the Service you expressly agree not to:

• use the Service's inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, knowledge-distill, or otherwise develop any AI or machine-learning model that competes, directly or indirectly, with the Service or any Cavro product;
• systematically scrape, extract, or collect model outputs at scale for any purpose beyond your own authorized use; or
• present AI-generated content as the work of human professionals (such as licensed physicians, lawyers, or financial advisors) in contexts where doing so could cause harm.

11. Data, Privacy, and Security

Your use of the Service is governed by our Privacy Policy. Payment card data is exclusively processed by our PCI-DSS-compliant payment processor (Stripe) and is not stored on our servers. Account data is retained for 90 days after cancellation and then deleted.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer

The Service is provided "as is" and "as available," without any express or implied warranties, including merchantability, fitness for a particular purpose, or accuracy of AI output.

12.2 AI-Generated Content Disclaimer

The Service's AI output may be inaccurate, incomplete, or outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with a qualified professional before acting on AI content.

12.3 Limitation of Liability

To the maximum extent permitted by applicable law, CAVRO, LLC is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Term and Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your account if you materially breach these Terms, if fraud is suspected, or if required by law. If we terminate the Service for reasons other than your breach, we will refund the unused prepaid portion on a pro-rata basis. You may delete your account at any time by contacting support@cavro.ai.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Delaware, United States. Before starting formal proceedings, please email support@cavro.ai to attempt informal resolution.

15. General Provisions

We may update these Terms at any time. We will notify you of material changes at least 14 days before they take effect by email. Continued use means acceptance. If any provision is held invalid, the remaining provisions remain in full force. These Terms and our Privacy Policy constitute the entire agreement between you and CAVRO, LLC.

16. Contact

If you have any questions about these Terms or billing, please contact:

• Email: support@cavro.ai
• Phone: +1 267-595-0071
• Mailing address: CAVRO, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States

By using the Service or checking "I agree" at checkout, you confirm that you have read and agree to these Terms.

Effective date: 2026-10-16 · Last updated: 2026-10-16 · CAVRO, LLC · https://cavro.ai